Hi Michael, thank you for your honest review. We're sorry to hear you had an unfavorable experience.
We've checked through our inbox on the shop as well as our emails and don't see any records of you having reached out to us. If you'd like to get in touch, the easiest method would be through the chat button on the bottom right corner of the page, or alternatively through our contact form at the About Us page.
As the shipping carrier is responsible for the delivery of the product, it is covered by insurance, so we are able to ship you a new order completely FOC with no cost to us. Reach out to us and it is very easy to resolve
That said, customer satisfaction is core to our values as a company. Please send us a message through our contact form and we'd be happy to assist further in successfully contacting the shipping carrier with you. You may alternatively respond directly to the order confirmation email you received to contact us.
