Hey friends to the south of us,
With the Tariffs in effect as of May 2nd here is what we know so far:
- We have been notified there will now be two ways to send shipments to the US
- DDP - "Delivered duty paid" meaning we as the sender will pay the duties upfront
- DDU - "Delivered duty unpaid" meaning you the receiver will pay the duties to receive your package
- The challenge is that in both these situations it's unclear what US Customs will do in terms of policy and process
- Which means in either situation regardless of what we do, US customs is still resolving how it will handle the situation
- US customs has also shared they will be actively opening your packages to check for the contents inside -- which means your package may be opened and resealed
- Whether or not the above will actually happen due to the costliness of processing hundreds of thousands of packages crossing the border every day -- we don't know.
Here's what we can say for sure:
- We have sent everything we can prior to the tariff cut-offs but it's likely many packages will be processed AFTER they go into effect
- If you end up needing to pay any duties, please save the receipt of payment and send it to us so we can look into processing a refund for you
- When we have more clarity on the situation from US Customs we will begin changing our shipping fees to reflect the new duties
Thank you for all your patience regarding this. This situation is un-ideal for us as ultimately we want to supply you with the best quality OPTCG accessories while staying affordable.
If you have any questions please feel free to contact us by our contact channels (Support Inbox, Email, Contact Form) reaching out on social channels will be slower as social channels often filter many messages out from our inbox
Sincerely,
vandiil